QImaging Camera Firmware Upgrade

Technical Note: 311
Reads: 6888
Creation Date: 29/10/2002
Modification Date: 12/02/2004

Improvision and QImaging have identified a bug in the firmware of model B Retiga 1300, EX and QICAM cameras. This bug leads to a failure of the software trigger, a feature of model B cameras which Openlab exploits to increase frame capture rates. The fix is implemented in a firmware upgrade which must be performed by QImaging at their facility.

QImaging have implemented a procedure for free of charge upgrades of cameras.

Model B cameras are identified by the presence of a capital letter B within the serial number.

Users should contact Jennifer Vanderleest, Customer Sales Support at QImaging, quoting the serial number of their camera.

jvanderleest@qimaging.com

They will then be provided with an RMA (Return Material Authorisation) and instructions for shipping the camera.

QImaging have stated an expected turnaround, following receipt of the camera, of 3 days.

All Openlab users with model B cameras are advised to upgrade their cameras.

If you have any questions please contact your local Improvision technical support centre.